Our Return Policy
Thank you for shopping with us at [Company Name]. We strive to provide you with the best possible shopping experience. If, for any reason, you are not entirely satisfied with your order, we have outlined our return policy below.
1. Initiating a Refund:
To request a refund, please contact our customer services team at firstname.lastname@example.org. They will guide you through the refund process. Please note that all refund requests must be made within 7 days of receiving your order.
2. Return Conditions:
To ensure a smooth refund process, we kindly ask you to adhere to the following instructions:
- Returns must be shipped back to us within 7 days after the delivery date.
- All return packages must include a proof of postage.
- Products must be returned in their original, unopened condition with all packaging and tags still attached.
- Please ensure that the items are securely packed to prevent any damage during transit. You are responsible for the goods until they reach our warehouse.
3. Restocking Handling Fees:
Please note that we charge a restocking handling fee of 15% of the product's cost for all returned items.
4. Shipping Costs:
We do not refund the initial shipping cost of your order. The cost of returning the items to us is also your responsibility.
5. Refunds and Inspections:
Upon receiving your returned items, we will inspect them to ensure they meet the return conditions stated above. Once approved, we will initiate the refund process. Please allow up to 14 days for your return to be processed. Refunds will be issued via the original method of payment.
6. Wrong Item Received:
If you have received a wrong item in your order, we apologize for the inconvenience caused. We will arrange for the collection of the incorrect item free of charge, and cover the shipping costs for the replacement item.
7. Change of Mind Returns:
Please note that we do not accept returns solely based on a change of mind. We encourage you to carefully consider your purchase before placing an order.
8. Customer Support:
If you have any further questions or concerns not addressed in this policy, please do not hesitate to contact our customer services team at email@example.com. Our friendly advisors are available Monday to Friday, from 9am to 4pm, and will be happy to assist you with your enquiry.
We value your satisfaction as our customer and will do our best to ensure a smooth and efficient return process.